Jeff Miles

Jeff Miles is an accomplished technology leader with extensive experience in customer success, digital transformation, and software development. Currently serving as Director of GenAI Customer Success at ServiceNow, Jeff drives value for clients through the AI Lighthouse Program. Prior roles include advising Fortune 100 companies as a Senior Principal Success Architect and managing multimillion-dollar IT projects at Philips 66, where responsibilities spanned from overseeing IT logistics to implementing customer support technologies. As the owner of Two Miles Solutions, Jeff collaborates with small businesses to create enduring software solutions. Jeff's career also encompasses leadership positions in application development, product management, and critical healthcare technology. A graduate of Drake University with a Bachelor of Science in Mathematics and Computer Science, Jeff Miles combines technical expertise with a commitment to transforming business processes.