Mansha M.

Mansha M. is a seasoned professional in user experience research, currently serving as a Sr Staff UX Researcher at ServiceNow since December 2024, focusing on complex AI-related challenges. Previously, Mansha held significant roles at Mendix as Principal User Experience Researcher and Lead User Experience Researcher, where efforts were directed towards enhancing research operations and collaborating with service designers and data analysts. Experience as a UX Research Manager at British Airways involved leading a team and overseeing research for diverse digital products, while contributions at BBC included leading UX research for BBC News and BBC Weather and participating in the Next Generation Committee. Early career stages included positions as a User Experience Consultant at Amberlight UX and Junior User Experience Consultant at Rippleffect, coupled with strong academic credentials in Human-Centred Interactive Technologies and Computer and Information Science.