Shelley A Olson

Shelley A Olson currently serves as the Head of Strategy and Operations for Support and Product Success at ServiceNow, a position held since March 2022. Previously, Shelley worked at TripActions as the leader of Global Customer Success Programs, focusing on customer adoption and value initiatives. Notable roles at Salesforce included Senior Vice President of Adoption and Growth, where customer adoption programs were designed, and Vice President of Customer Success, overseeing a $500 million revenue target. Earlier in Shelley's career, significant positions at Symantec involved directing customer success strategies and global transformations, while roles at PeopleSoft centered on educational programs with full P&L responsibilities. Shelley holds degrees in Finance and Economics from Central Washington University and an MBA from Golden Gate University.