Susie Boyer

Susie Boyer serves as the Senior Principal Inbound Product Manager for Customer Workflows at ServiceNow since November 2023, specializing in enhancing digital workflows for improved productivity. Prior to this role, Susie was a member of the Product-Led Alliance from April to November 2023, working to promote product-led growth within organizations. Experience includes a product management position at Administrate, where Susie contributed to a cloud-based training operations platform, and a directorship at PFL.com, where foundational product management practices were established. Susie also held significant roles at Aha!, Oracle, and RightNow, involving extensive leadership in product management and strategy, and began a career in technology as a Saleslogix Administrator for Kimberly-Clark. Educational qualifications include a Bachelor's degree in Management from the Georgia Institute of Technology and an MBA in Information Systems from Georgia State University.