Kritika Sharma

Kritika Sharma has a diverse work experience in various roles related to Salesforce and business intelligence. Kritika started their career at Metropolitan Washington Airports Authority as a Business Administration Intern. Kritika then interned at Booz Allen Hamilton as a University Recruiting Intern and at Appian Corporation as a Marketing Intern.

Kritika worked as a Business Analyst at Creative Systems and Consulting, where they designed and configured the Salesforce platform and successfully implemented a Waiver Approval Request and Facilities Management application. Kritika also cleansed and integrated large sets of data, trained employees, and managed client requests.

At Amazon, Kritika served as a Sales Analyst, where they built tools and reporting to enhance the customer experience and provided leadership with improved visibility around employee and team effectiveness. Kritika also designed a business-wide report to track key business performance metrics and implemented automated datasets to increase team efficiency and data accuracy.

In their role as a Business Intelligence Engineer at Candy Jar, Kritika centralized data from various platforms using APIs and Python. Kritika designed a centralized SQLite database and managed the customer support channel by creating knowledge articles for customers.

As a Salesforce and Vlocity Developer at MetLife, Kritika developed Omniscript, Apex classes, and Vlocity templates. Kritika also reconfigured data sources and implemented encryption-related features.

At Verizon, Kritika worked as a Senior Salesforce and Vlocity Developer/Solutions Architect, collaborating with the team to develop customer and service agent-facing features on the Vlocity platform. Kritika also designed and implemented the service console and trained staff on the Vlocity platform.

At ServicePower, Kritika served as a Solutions Architect/Senior Salesforce Developer. Kritika led discovery sessions, designed reports and dashboards, and implemented Microsoft Outlook integration for sales users.

Most recently, Kritika worked at FEMA as a Salesforce Solutions Architect. Kritika led discovery sessions, managed a team for implementing an enterprise-wide application, and managed all Salesforce environments and deployments.

Overall, Kritika has extensive experience in Salesforce solutions architecture, development, and implementation, as well as business intelligence and data management.

Kritika Sharma completed their Bachelor of Business Administration degree with a focus on Marketing, Management, and Organizational Leadership from William & Mary. In terms of additional certifications, they obtained various Salesforce certifications including Salesforce Certified Platform Developer II, Scrum Master Certified (SMC), Salesforce Certified Sales Cloud Consultant, Salesforce Certified Platform Developer I, Vlocity Certified Developer, and Salesforce Certified Administrator (SCA). Kritika also obtained certifications in Amazon Web Services, including Amazon Web Services Developer - Associate and Amazon Web Services Solutions Architect Associate. Additionally, Kritika achieved the Salesforce Platform App Builder certification and Microsoft Technology Specialist in SQL Server, Database Development certification, although specific details about the institution and dates are unavailable for these certifications.