Immanuel Siagian

Immanuel Siagian is an experienced Technical Support Manager at ServiceRocket, overseeing a team of technical engineers in Santiago, Chile, focusing on team development, performance evaluation, and process improvement. Previously, Immanuel held roles as a Senior Technical Consultant and Support Engineer, delivering technical services and managing projects across multiple cloud platforms. Prior experience includes positions as a Cloud Hosting Engineer at Vodien Internet Solutions, where responsibilities included troubleshooting and mentoring, as well as leading support strategies for distributed teams at ServiceRocket. Immanuel began as a Web Application Developer at MC Adventura Sdn Bhd, and holds a Bachelor of Applied Science in Computer Science from Multimedia University and an Associate's Degree in Computer Science from Montgomery College.