Joshua Haywood

Joshua Haywood is an accomplished professional in customer success, currently serving as Manager, Customer Success (Key Accounts) for APAC at SevenRooms since June 2022. In this role, Joshua leads customer success initiatives for key enterprise accounts, focusing on maximizing adoption, retention, and overall customer lifetime value while mentoring and guiding the Key Account Customer Success team. Prior to SevenRooms, Joshua held various positions at ON24, where work involved enhancing customer experiences across customer success, solutions consulting, and operations. Joshua's earlier experience at Ai-Media included multiple roles, culminating in Live Enterprise Manager, and also includes freelance work as an English Tutor. Joshua holds a Bachelor of Arts in English Language and Literature from the University of Sydney.