Ryan O.

Ryan O. is an experienced customer success manager currently working at ShareBuilder 401k since June 2021. Previously, Ryan held various roles at Boeing from August 2018 to June 2021 as a methods analyst in industrial engineering, focusing on data-driven decision-making metrics and process improvements. Ryan's background at Capital One includes positions as an IT release manager, IT operations incident and problem manager, and sales and service coach/manager from June 2010 to August 2018, where responsibilities spanned from managing IT release lifecycles to enhancing customer service experiences and mentoring staff. Ryan began a career in customer service as a sales and service associate at Capital One from 2007 to 2010. An educational background includes a Data Analytics certificate and a Bachelor's degree in Economics from the University of Washington.