Courtney Brundege

Courtney Brundege is an experienced Customer Services Operations Manager at Shelter Insurance Companies, where responsibilities include overseeing home office call center operations and focusing on KPI metrics, efficiency, accountability, engagement, and customer effort since March 2016. Prior to this role, Courtney served as Operations Manager at Questx from January 2007 to March 2016, managing call center operations in Michigan and leading a team of approximately 120 Customer Service Representatives, along with supervising leadership apprentices and product line supervisors. Courtney's educational background includes attendance at Moberly Area Community College from August 1996 to May 1998.