Neil Campbell

Neil Campbell has a diverse work experience spanning across various companies. Neil currently works as a Technical Support Specialist at Shinydocs since 2022. Prior to that, Neil was a Senior Technical Support Specialist at OpenText from 2019 to 2021, where they were the primary contact for customers' new issues and resolved them via email, phone, and virtual meetings. Neil also created and managed multiple testing environments for issue analysis.

Neil also worked at PTC from 2007 to 2018 in different roles. As a Senior Technical Support Engineer, they resolved complex software support cases escalated from the 1st level support and provided after-hours on-call support for premium customers. Neil also led meetings with the Research and Development team to improve defect handling. Before that, they worked as a Technical Support Engineer, where they were the primary contact for new support cases, assisting customers via email, phone, and virtual meetings.

Furthermore, Neil has experience as a Website Developer and Graphic Designer at Standard BTG Inc. from 2006 to 2007. Neil developed websites and brochures based on customer specifications, designed visual layouts, and performed quality assurance. Earlier in their career, they worked at The Source from 2002 to 2006 as an Assistant Manager and Sales Associate, providing excellent customer service, determining client needs, and staying updated on industry trends.

Neil Campbell graduated from the University of Waterloo with a Bachelor of Math degree in Computer Science. The specific years of their education are not provided.