Nouraldeen Bayouq

NourAldeen Bayouq is a seasoned professional in customer service and operations management with extensive experience spanning over a decade. Currently serving as Customer Service Manager at Shipa since September 2017, NourAldeen successfully supervises a team of Team Leaders and Quality Coaches while managing approximately 45 agents, consistently meeting service level targets and enhancing customer satisfaction. Previously, NourAldeen established and led the customer service team for Shipa in Jordan and gained valuable operational experience as Operations & Product Supervisor at Tojarcom. With a strong foundation in customer care developed at MarkaVIP and earlier roles at Wi-Tribe and Extensya, NourAldeen holds a Bachelor's Degree in Business Administration from Amman Arab University and a Diploma in Management Information Systems from Al-Quds College.