Ryan Nimmo

Ryan Nimmo has a diverse work experience, starting with their role as a Genius at Apple from November 2011 to June 2014. Ryan provided customer service, educated customers, and conducted repairs on Apple devices. From June 2014 to November 2015, they worked as an Engineer at ePlus Inc., where they supported remote clients and resolved network and system incidents.

After that, they served as a Tour Manager for Failure Anthem from November 2015 to January 2018. In this role, they managed budgets, expenses, and merchandising for tours, acted as a point of contact for promoters and press outlets, and organized tour documentation.

From February 2018 to June 2019, Ryan worked as an Enterprise User Success Specialist at ShipStation, providing user support for system inquiries, triaging issues, and collaborating across departments. Ryan then transitioned to the role of an Escalation Specialist from June 2019 to February 2020, resolving escalated user issues and identifying related problems using SQL, HTML, XML, and API tools.

As an Associate Solutions Architect at ShipStation from February 2020 to February 2021, Ryan supported major accounts and contributed to pre-sales solutions engineering. Currently, they hold the position of a Solutions Architect - Global Solutions Providers at ShipStation, starting in February 2021. In this role, they impart technical expertise to empower sales and partner teams, aligns with product and engineering teams, and delivers feedback to enhance client experience.

Ryan Nimmo graduated with a Bachelor of Business Administration (BBA) degree in Marketing from the University of North Carolina Wilmington in 2008. In addition, they obtained several certifications including NetApp Accredited Installation Professional in August 2014, Apple Macintosh Hardware Certified in January 2012, Apple Macintosh Software Certified in January 2012, Apple Mobile Device Certified in November 2011, NetApp Certified Data Administrator Cluster Mode in September 2014, NetApp Certified Data Administrator 7-Mode in July 2014, and NetApp Certified Implementation Engineer (exact date not provided).