Horacio Bravo

Horacio Bravo has a diverse work experience spanning various industries. Horacio is currently the Head of Customer Experience at Remi, where they lead strategic goals and takes ownership of customer journey and engagement. Horacio plans, develops, manages, and implements customer experience strategies across multiple departments, ensuring consistent communication and engagement across all channels.

Prior to their current role, Horacio was the Owner of BravoFina Direct LLC., an e-commerce retail business based in San Francisco. Horacio focused on providing an exceptional shopping experience through carefully curated products and seamless online shopping.

Horacio also has experience in customer experience, having worked at Xerox as a Customer Experience specialist. Horacio troubleshooted escalations, provided problem resolution, and motivated associates and partners to achieve ongoing improvement and success.

Before Xerox, Horacio worked at WCS Lending in a banking and lending role. Horacio collaborated with clients, managers, and internal team members to determine the best financial solutions. Horacio was recognized as a top representative for low call volume in multiple queues.

Horacio's earlier experience includes working at Bank of America, where they managed relationships in a financial setting and deepened relationships through bank products and loans. Horacio also performed complex account management and research, focusing on customer satisfaction.

Lastly, Horacio worked at Wachovia, a Wells Fargo Company, in a lending and customer experience role. Horacio built relationships with clients in multiple states, originated a substantial loan volume, and collaborated with various teams to make loan decisions.

Overall, Horacio Bravo's work experience showcases their expertise in customer experience, e-commerce, banking, and lending.

Horacio Bravo has pursued a field of study in Psychology at City College of San Francisco. No specific start or end year for their education at this institution has been provided.