Yamilet Mercado

Yamilet Mercado has extensive experience in retail and customer service, currently serving as a SYW Senior In Store Personal Shopper at Shop Your Way since September 2017. In this role, Yamilet drives market revenue, profitability, and brand awareness while managing teams of In-Store Personal Shoppers. Previously, Yamilet held the position of Shop Your Way Member Service Lead at Sears, focusing on enhancing member experiences through outstanding customer service and relationship building. Prior work experience includes roles as a Cashiering Operations Supervisor and HR/Office Associate at Sears, where responsibilities encompassed improving customer interactions, training staff, and supporting store operations.