Amr Abdelghany

Amr Abdelghany is a seasoned professional with extensive experience in operations and customer service management. Currently serving as a Senior Operations Manager at Shory since October 2022, Amr oversees daily operations of on-ground and contact center teams, focusing on process implementation and optimization for operational efficiency and cost management. Prior roles include Contact Center Manager at Shory, where responsibilities involved managing customer experience teams, designing initiatives for CX, and leading continuous improvement processes. Amr's experience at Emirates from December 2017 to October 2022 included various supervisory roles, where performance monitoring and data analysis were key tasks, while earlier positions at Raya Contact Center and ViaSense highlighted significant contributions to team performance and customer satisfaction. Amr holds a Bachelor's degree in Marketing from Sadat Academy for Management Science.