Thato Maqina

Thato Maqina currently serves as Customer Service Team Leader (Secondment) and Senior Customer Care Officer at Rentoza, focusing on managing inbound customer payment queries, ensuring departmental collaboration, and driving timely subscription payments. With extensive experience in customer care, Thato has held leadership roles at Showmax since 2015, where responsibilities included coaching customer service representatives to meet business objectives. Previous roles include a Customer Service Representative at Amazon and a Senior Consultant at NET1 UEPS Technologies Inc. Thato's educational background includes a Diploma in Business Management from IQ Academy, various certifications from Alison in disciplines such as Human Resource Management, and Principles of Hiring from the University of South Africa.