Blaine Ballard

IT Customer Experience Director at Shure Incorporated

Blaine Ballard has a diverse and extensive work experience in IT and customer experience roles.

Most recently, they served as the IT Customer Experience Director at Shure Incorporated starting in December 2019.

Prior to that, they worked at USG from 2013 to 2019, where they held various roles including IT Senior Manager, Customer Experience, IT Manager, Sales and Marketing, and IT Sales Lead. In these positions, they were responsible for managing sales and marketing systems, leading application development for sales, and implementing Salesforce.com at USG. Blaine also played a key role in rolling out a Salesforce Partner Community for the company's largest dealers.

From 2006 to 2013, Blaine worked at Motorola Mobility (a Lenovo Company) as the Manager, IT Sales & Marketing and Business Systems Analyst, Global Interactive Marketing Applications. In these roles, they led global teams, developed an IT Global Center of Excellence, and managed the implementation of CRM systems and other technology solutions.

Before that, they had various positions at CenturyLink (Formerly Qwest Communications) from 1998 to 2005, including Staff Project Manager, Corporate Communications, Senior Manager, Small Business Marketing, and Project Manager, Consumer Mass Markets.

Blaine's career began at Bank of America, Credit Card Division in 1991, where they worked as an Advisory Systems Engineer. Blaine held various positions in operations, marketing, and IT, and was involved in targeting, segmentation, and analysis for marketing campaigns.

Overall, Blaine Ballard has a strong background in IT, customer experience, sales and marketing, and project management.

Blaine Ballard holds an MBA in Technology Management from the University of Phoenix, which they completed between 1996 and 1998. Prior to that, they earned a BS in Finance from the W. P. Carey School of Business at Arizona State University from 1989 to 1991. Blaine also attended George Mason University from 1987 to 1989, although it is unclear if they obtained a degree from there. In terms of additional certifications, Blaine has completed courses in Introduction to Photography and Photography Foundations: Exposure (part 1) through LinkedIn. Blaine also holds a Salesforce.com Certified Administrator certification from Salesforce.com.

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