Will E.

Will E. is a seasoned operations manager with extensive experience in customer care and operational processes, currently serving as Manager of Global Customer Care Operations at Shutterstock since August 2017. Will E.'s expertise includes policy and process improvement, project management, and customer satisfaction analysis, with a proven track record in enhancing customer experiences and driving efficiency. Prior roles at Shutterstock included Senior Operations Specialist and Operations Specialist, with a focus on collaborating with product teams and analyzing customer feedback. Previous experience includes positions in customer experience at Minibar Delivery, assistant director roles at Stevens Institute of Technology, and internships at New York Red Bulls and Sun National Bank, demonstrating a solid foundation in customer service, event management, and communication. Will E. holds a Master's degree in Strategic Communications from Saint Peter's University and a Bachelor's degree in Business Administration from Rider University.