Stephen Stanley

Onboarding Specialist - Team Lead at Sierra Interactive

Stephen Stanley has a diverse range of work experience spanning various industries. Stephen started their career in 2018 as a Tour Guide for City Segway Tours New Orleans and later worked for Two Chicks Walking Tours and Free Tours By Foot, where they provided informative and entertaining tours to guests. In 2018, they also worked as a Brand Representative for Red Jacket Orchards, acting as the main point of contact between the company and their new accounts in New Orleans.

In 2019, Stephen joined The Transportation Revolution of New Orleans as a Service Liaison, where they handled customer inquiries, opened service tickets, and resolved technical issues for customers. Stephen also maintained a database of customers and vehicles and communicated with manufacturers for technical problem-solving.

Stephen then transitioned to a role as a Tour Guide for TOURS by STEVEN in 2018, where they continued to educate guests about the history and culture of New Orleans and provided recommendations for food, drinks, and entertainment.

In 2020, Stephen worked as a SaaS Customer Success Account Manager for Levelset and later as a Premium Project Data Collector for the same company, where they collected project data for premium accounts. Stephen also had a role as a Patient Service Telehealth Representative for QED Hospitality, where they provided telehealth services to patients.

Most recently, Stephen joined Sierra Interactive in 2022 as a High Touch Onboarding Specialist. In this role, they onboarded High Touch, VIP, and Enterprise clients and acted as a client advocate to ensure smooth integration of the company's CRM/website. Stephen collaborated with various teams to manage client onboarding, maintained internal documentation, and stayed updated with product enhancements and industry trends.

Overall, Stephen Stanley has acquired valuable experience in customer service, hospitality, and account management, and has demonstrated strong communication and problem-solving skills throughout their career.

Stephen Stanley completed their Bachelor's degree in Theatre/Theater from the University at Albany, SUNY from 2004 to 2008.

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