Letícia D.

Letícia D. has extensive work experience in the insurance and banking industry. Letícia started their career at Nubank in 2017, where they held various roles as a Fraud Analyst, Customer Experience Analyst in Chargeback, and Customer Experience Analyst II in Chargeback. Letícia worked in these positions until 2019.

In 2020, Letícia joined Pier Seguradora as a CX Analyst Pleno. Their responsibilities included handling and roadside analysis, implementation of the GIS system, training for internal and external teams, and communication handover from handling to customer management. Letícia also contributed to continuous improvement projects and operational excellence initiatives.

In 2021, Letícia was promoted to Handling & Roadside Analyst Pleno at Pier Seguradora, where they continued to excel in their role. Letícia demonstrated expertise in analyzing and solving complex handling and roadside issues.

In April 2022, Letícia assumed the role of Handling & Roadside Analyst Sênior at Pier Seguradora. Their responsibilities include the implementation of operational excellence projects, continuous improvement, and working closely with the product team for the navigation and member experience of RCF.

Throughout their career, Letícia has demonstrated their skills in analysis, communication, training, and project management, making their a valuable asset in the insurance and banking sectors.

Letícia D. is currently enrolled in Cursos PM3 where they are studying Gestão de Produtos. Prior to that, they attended Faculdade Cásper Líbero from 2012 to 2016, where they received a degree in Jornalismo (Journalism) and specialized in the field of study, Jornalismo (Journalism).