Rute Bernardino

Rute Bernardino has a diverse work experience spanning different industries and roles. Rute most recently worked at Sim Local as the Head of Operations, a position they started in March 2023. Prior to that, they served as the Head of Operations - UK & The Netherlands at MOBY from October 2021 to March 2023, where they implemented SOPs for daily operations, improved profitability through budget cuts, and increased uptime rate.

Before MOBY, Rute was a Fleet Manager at Weezy from July 2021 to November 2021. Rute also worked as an Area Manager at Zoomo from December 2020 to July 2021, responsible for managing store managers and overseeing recruitment and training.

Rute has also obtained professional certification as a Customer Success Manager ADVANCED Professional from Pulse Academy by Gainsight in October 2020. Rute worked as a Senior Sales & Operations staff member at Montblanc from January 2019 to April 2020, where they contributed to boutique CRM database development, calculated and analyzed Customer Lifetime Value, and reported to the Boutique Manager on performance.

Rute took a planned career break as a Stay at Home Mom from April 2016 to December 2018. Prior to that, they worked as a Retail Operations Manager at CASIO Electronics Co. Ltd from September 2010 to April 2016, where they implemented Casio Cloud Suite, managed customer relationships, and analyzed customer feedback.

Rute also has experience as an Operations Manager at La Diosa from May 2010 to September 2010, where they developed a unified operating, sales, and marketing strategy. Rute began their career as a Store Manager at Swatch Group from April 2004 to October 2008.

Rute Bernardino's education history begins in 2008 when they enrolled at Universidade do Minho, where they pursued a Master's Degree in Marketing and Strategic Management. Rute completed their studies at the university in 2010. In 2020, Rute Bernardino enrolled in Asean Online Education AOE and obtained a degree in Operations Management and Decision Making, specializing in Operations Management.

In addition to their formal education, Rute Bernardino has also obtained several certifications. In September 2020, they completed courses such as "Business Fundamentals for Customer Success Managers," "Customer Success Management Fundamentals," "Engagement Preparation Best Practices for Customer Success Management," "Key Account Management," "Onboarding and Adoption Best Practices for Customer Success Management," "Project Management Foundations: Requirements," and "Sales: Customer Success" through LinkedIn. In October 2020, they completed courses on "Data Science Foundations: Data Mining," "Learning Data Analytics," "Microsoft Dynamics CRM: Advanced Techniques," "Microsoft Dynamics CRM: Customer Service," and "Supply Chain and Operations Management Tips" also through LinkedIn. Rute Bernardino also holds a certification from Udemy Alumni in Customer Success Manager: Fundamentals of CSM.