César David Nova Martínez

César David Nova Martínez is a professional with extensive experience in customer relationship management and financial consulting. Currently serving as a User Success Manager - Implementation Specialist at Simetrik since October 2021, César focuses on ensuring customer satisfaction and maximizing the value of the company's product through effective planning and execution. Prior roles include positions at Promociones y Cobranzas Beta S.A. Filial Banco Davivienda as a consultant specializing in collections and customer service for various credit lines, where César successfully reduced delinquency rates while maintaining high ethical and professional standards. Earlier experience includes roles in administration and client advisory within the financial sector and independent distribution. César holds a degree in Business Administration from Politécnico Grancolombiano and additional qualifications from SENA in Banking Management and Business Administration.