Tesfaye Dagne

Tesfaye Dagne is an experienced professional in the technology sector, currently serving as an Automation Engineer I at Simple Technology Solutions since June 2022. Prior experience includes working as an IT Support Analyst at ID.me, where numerous IT support tickets were resolved within SLAs, and user account access was administered across various platforms. Dagne's extensive career at Apple spanned nearly a decade, covering roles such as Genius, Fraud Prevention Specialist, and Technical Expert, where notable achievements included a 99% accuracy clearance rate in fraud analysis and the successful troubleshooting and repair of Apple devices. Earlier roles at Best Buy, SCOOPS2U, and Diana's Book contributed to foundational skills in inventory management, customer service, and data entry. Education includes attendance at Northern Virginia Community College from 2007 to 2009.