Ankit Khanna [Ak]

Ankit Khanna has extensive work experience in various roles and industries. Ankit Khanna started their career at Teleperformance India in 2011, where they held the positions of Manager Operations and Call Center Manager. At Teleperformance, they managed a team of over 150 agents, handling inbound support, complaint management, and consumer experience management for Nokia Careline. Ankit Khanna was also responsible for delivering client assigned SLAs and managing OH expenses and P&L for the account.

In 2014, Ankit joined Wipro Digital Operations and Platforms as an Operations Manager. Ankit Khanna held this position until 2016 and was responsible for managing operations.

Ankit then joined airtel in 2016 and held various roles within the organization. Ankit Khanna started as Nodal Manager - National, responsible for managing the nodal operations. In 2017, they became Sub Vertical Head, overseeing a specific business segment. From 2019 to 2019, Ankit served as Ops Head - Premium Business, leading the premium business operations at airtel.

In 2019, Ankit joined OYO and worked as a Customer Experience Specialist. Ankit Khanna first served in the OYO Workspaces division and later transitioned to OYO Campus. Ankit Khanna held this role until 2021.

Before their current role, Ankit worked at Sprinklr as Lead Process Excellence from 2021 to 2022, where they contributed to enhancing the company's processes and workflow.

Currently, Ankit holds the position of Associate Director at Simplilearn, starting in 2022.

Ankit Khanna [AK] has a diverse education history. Ankit Khanna obtained a Post Graduation Diploma in Information Technology from Symbiosis College for Distance Learning from 2004 to 2008. Prior to that, they completed a Bachelor of Commerce in Business Statistics at Delhi University, from 2001 to 2004. Earlier, they pursued their Commerce degree at Dhanpatmal Virmani Sr Sec School from 1999 to 2001, specializing in Business/Commerce.

In addition to their formal education, Ankit also holds several certifications. Ankit Khanna attained certifications in Leadership Foundations, Six Sigma (Black Belt and Green Belt), and Critical Thinking from LinkedIn. Furthermore, they completed courses in Executing Solutions and Making Decisions at Harappa Education. Ankit has also obtained certifications in Customer Service: Winning Back a Lost Customer, Working with Upset Customers, and Developing Executive Presence from Lynda.com. Ankit Khanna'searliest certification, Oracle Database SQLExpert, was obtained from Oracle in 2011.