Nicole Shoaei

Nicole Shoaei is an experienced senior manager specializing in customer experience and marketing strategy, currently serving as Senior Manager of Customer Experience at ENGIE AU since June 2023. Prior to this role, Nicole held positions including Customer Insights & Experience Manager at AIA and Divisional Director of Financial Services at Forethought, a leading marketing advisory firm. Nicole's career spans various roles in organizations such as Aware Super, Slater and Gordon Lawyers, WorkSafe Victoria, Energy Australia, Bob Jane T-Marts, and Commonwealth Bank, demonstrating expertise in client experience, innovation strategy, and marketing communications. Nicole has received multiple awards for marketing excellence from the Australian Marketing Institute and holds a Bachelor of Business in Marketing from Griffith University, along with certifications in Direct & Digital Marketing and Leading in the Digital Age.