Katie Fred

Katie Fred is an experienced Technical Support Manager at Simpplr, where responsibilities include troubleshooting technical issues, collaborating with engineering teams, managing support ticket queues, and enhancing customer satisfaction. Previously, Katie served as a Lead Technical Support Specialist at Listing Mirror, focusing on improving workflows between support and related departments. Prior experience includes a role as a Technical Customer Support Representative at Vibe HCM, where Katie utilized analytical skills to assist clients with software issues and ensure timely resolutions. Katie's career began as a Customer Service Representative at JSK Hospitality, where front office responsibilities combined excellent customer service with management tasks. Education includes ongoing studies in Psychology at Indiana University South Bend.