Paul Thornton

Paul Thornton has over 20 years of work experience in various industries. Paul currently works as a Customer Success Manager APAC at Sisense since May 2021. Prior to this, they worked at RSA Security for 8 years, where they held several roles including Customer Success Manager, Senior Analyst, and Technical Support Engineer. At RSA Security, they received awards for their work with key enterprise customers and gained a passion for project management. Before that, Paul worked at Macquarie Telecom as a Customer Service Professional, providing technical support and customer service to clients. Paul also had sales and customer service experience at The Good Guys, and held roles in inventory management, customer service, and merchandising at Borders. Earlier in their career, Paul worked in food and beverage service, as well as in accounts payable roles at Lend Lease and Pfizer. Overall, Paul has a diverse range of experience in customer success, technical support, project management, and accounts payable.

Paul Thornton began their education in 1999 at TAFE NSW, where they pursued a Certificate III in Business (Office Administration) with a focus on Business Administration and Management. In 2007, they enrolled at MHM Australasia/Barmax Australia and completed courses in RSA (Responsible Service of Alcohol), RCG (Responsible Conduct of Gambling), Barmax Bar, and Barmax Cocktail, specializing in Hospitality Administration/Management.

In addition to their formal education, Paul also obtained several certifications. In 2018, they completed the "Management Foundations: Advanced Applications" course offered by LinkedIn. Furthermore, in 2019 they obtained certifications in "Leading a Customer-Centric Culture," "Managing a Customer Service Team," and "Quality Standards in Customer Service" from LinkedIn.