Terry Dillon

Terry Dillon is an experienced Senior Program Manager at Skills Development Scotland since December 2008, specializing in the transformation of Scottish Apprenticeships and the reform of governance structures for high-performing work-based learning systems. Previous roles include Programme Manager for Service Design and Innovation, where Terry was accountable for innovative product and service delivery, and Customer Programme Manager overseeing service delivery and business change in integrated contact centers. Terry's career began at T-Mobile as a Business Analyst focused on systems optimization, enhancing customer experience through data-driven solutions. Terry holds a Master of Business Administration from Strathclyde Business School and a Master of Arts in Politics from the University of Glasgow.