Selma Sahsivari Mulali

Selma Sahsivari Mulali is an experienced customer support professional with extensive expertise in providing multi-channel assistance in German, English, and French. Currently serving as a Customer Happiness & Support Specialist at Skribble since December 2022, Selma is responsible for both B2C and B2B customer support, managing inquiries, handling complaints, and assisting in employee training. Prior experience includes a role as a Specialist Soho Technical Customer Service at Sunrise Communications AG from November 2009 to November 2016, where responsibilities included processing customer requests, coordinating order implementations, and addressing executive complaints. Earlier positions also include sales and customer service roles at mgi media ag and Competence Call Center, along with data entry at Sunrise Communications AG.