Maira Zarafoniti

Maira Zarafoniti is a seasoned professional with extensive experience in customer support and operations management. Currently serving as Partners Support Manager and Content Support Manager at Skroutz since February 2022, Maira has successfully established the Content Support Team, managed a team of 10 Senior Content Support Advisors, and developed metrics and KPIs. Previously, Maira held various leadership positions at Beat from October 2016 to January 2022, including Senior Customer Care Manager, overseeing multiple customer care teams, and launching the German Customer Care Hub in Greece. Maira's earlier roles include Head of Operations at Quintessentially, Digital Account Manager at 7indigo, and Customer Service Sales Specialist at All for Optical, alongside foundational experience at Notos Com. Holdings S.A. and MSPS. Academically, Maira holds a Master of Science in Persuasive Communication from the University of Amsterdam and a Bachelor of Arts in Communication and Media Studies from The American College of Greece.