Nicola Fraser is an experienced professional currently serving as a Customer Experience Manager for Sky since September 2023, after a significant tenure at Sky TV as a Customer Operational Assurance Leader beginning in September 2017. Additionally, Nicola has been a Recruitment Team Leader at HSBC Retail Banking and Wealth Management since May 2001 and previously held the position of Customer Service Team Leader. With outstanding communication and interpersonal skills, Nicola excels in conveying complex information effectively to diverse audiences and has a proven track record of exceeding ambitious goals. Education was pursued at Edinburgh Napier University.
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