Marcio Siervo

Marcio Siervo has extensive experience in IT governance and support, currently serving as an Analista de Governança de TI at SLC Agrícola S/A since December 2010, where responsibilities include monitoring the Service Desk and guiding Level 1 support staff. Previous roles include Analista de Suporte Tecnico at Unisys, providing technical support for Dell computers, and Tecnico Suporte at Processor, assisting users with software and hardware issues. Marcio also worked as Chefe de Seção at Sonae Distribuição, managing a team of approximately 130 employees in front-of-house operations, and has a background in IT support within that organization. Marcio holds a degree in Gestão da Tecnologia da Informação from Uniasselvi, completed between 2011 and 2013.