Kim Crawford Goodman

Kim Crawford Goodman is the Chief Executive Officer at Smarsh. She is focused on scaling the organization’s operations and capacity to deliver an extraordinary customer experience.

Before joining Smarsh, Kim was the Head of Payments and Risk Solutions at Fiserv, Inc., a Fortune 500 company. There, she provided executive leadership for the company’s bill payment, prepaid, and financial and risk management solutions businesses, with additional accountability for digital payments.

With more than 25 years’ experience, she has held key leadership positions with many of the largest brands across financial services and technology, including American Express, Worldpay US, Dell, and Bain & Company.

Kim has extensive experience with global, complex businesses, requiring strategic customer relationships, a deep understanding of critical business drivers, and effective engagement of a large, distributed workforce. Kim holds degrees from Stanford University and the Harvard Business School.