Scott Draeger

Scott Draeger has a diverse work experience in various roles within the customer experience and technology industry. Scott is currently the SVP of Product Marketing and Vertical Solutions at Smart Communications, where they lead a team to deliver marketing and product strategies for improved customer experiences and operational efficiency. Prior to this, they worked at Quadient, holding positions such as Customer Experience Officer, VP of Customer Transformation, VP of Product Marketing, and VP of Product Management. Scott has also served on advisory boards at Seton Hall University and Rutgers University, contributing to the development of customer experience programs. Scott has been involved with industry associations such as Xplor International as a member of the Association Board of Directors. Scott began their career at HP Exstream and Exstream Software, where they held roles as Product Manager and Manager of Product and Solutions Strategy. Scott has a strong educational background, including an MBA from Lake Forest Graduate School of Management.

Scott Draeger has a diverse education history. Scott obtained a Bachelor of Arts (BA) degree in English and French from the University of Nevada-Las Vegas in 1997. In 2003, they attended the Art Institute International and studied Digital Graphic Design. Later, they pursued an International MBA from Lake Forest Graduate School of Management, specializing in International Business, and completed it in 2007. Additionally, they earned a Master of Business Administration (MBA) degree from the same institution in International Business. Moreover, Scott Draeger has completed various certifications, including being a CXPA Professional Member and a Certified Customer Experience Professional, among others.