Colin Pope

Colin Pope is currently the Field Service Manager at Smart Express. Colin previously worked as the Guest Services Manager at Aparium Hotel Group from October 2017 to December 2019. In their previous role, they managed daily operations for guest reservations/experiences, facilitated all daily meetings with each hotel department, and practiced conflict resolution. Colin also audited and corrected billing/posting errors, administered service recovery, provided follow-up, and coordinated with external vendors, deliveries, AV and event services. Pope began working at Smart Express in March 2020 as the Field Service Manager (Dispatch & Billing Specialist). In their current role, they dispatch job requests to 30+ mobile technicians, creates standard operating procedures & policy, maintains field service and CRM systems, and assists with software integration between field service software and QuickBooks financial software. Colin also trains/supervises employees on company policies and expectations, creates systems for auditing data intake and library management, and tracks tech compliance with company policy.

Colin Pope completed a Bachelor of Arts (BA) in Communication Arts at the University of Wisconsin-Madison. Colin also completed an accounting and business/management program at Slinger High School.

Colin Pope reports to Paul Cady, Executive VP Operations. They are on a team with Rick Hartsuiker - Technician Administrator, Donita Brandon - Office Coordinator, and Karri Riedel - Field Service Manager.