Robert Forrest

Robert Forrest is a seasoned professional with extensive experience in customer support, technical writing, and software testing, currently serving as Customer Support Manager at SMT since March 2011. Key responsibilities include leading a team to ensure high-quality technical support, managing customer expectations, and developing KPIs to monitor customer satisfaction. Previous roles at SMT include Customer Support and Business Development Department Manager and CAE Products Support & Marketing Manager, demonstrating a consistent ability to integrate customer feedback into software development priorities. Robert's earlier experience at Cavendish Instruments involved managing software test strategies and producing comprehensive user documentation. Robert holds a PhD and an MChem (Hons) in Chemistry from The University of Sheffield.