Nicholas Stapleton

Nicholas Stapleton is a Business Transformation Manager at Smartgroup Corporation, where Nicholas focuses on enhancing customer experience through customer centric design with data and customer insights at the heart of all decisions. Nicholas has previous experience as a Travel Account Co-Ordinator at The Leapfrog Group, and as a Customer Service Manager, Team Leader General Sales, Team Coach General Sales, and General Sales Agent at Smartsalary. In these roles, Nicholas has driven increased customer satisfaction and engagement through cultivating strong leadership skills in their frontline team and adopting new technology to deliver outstanding customer service.