Luana Tzatcheva

Luana Tzatcheva is a B2B Account and Success Manager at Smartico.ai since June 2023, specializing in gamification, loyalty, marketing, and affiliate platforms. Previously, Luana served as a Desk Manager at Playtech Managed Services, overseeing customer support teams for a Brazilian sports betting brand and ensuring high-quality service while managing KPIs and operational issues. Luana's earlier experience includes roles as a Customer Care Agent at Gameloft and a Player Support Specialist at TELUS International Europe, providing support in Portuguese and English. Additionally, Luana has worked as a Public Relations Advisor at Câmara dos Deputados and as a Government Relations and Public Policy Advisor at PATRI, focusing on communication and consultancy in governmental matters. Luana holds a Bachelor's degree in Communication and Journalism from Universidade de Brasília.