Willis Yeung

Willis Yeung has extensive experience in telecommunications, currently serving as Operations Planning Manager at SmarTone Telecommunications Holding Limited since September 2011. In this role, Willis is focused on operations planning, system enhancement, customer satisfaction management, and data analysis. Prior to this, from April 2005 to September 2011, Willis worked as Call Centre Manager at SmarTone-Vodafone, where key responsibilities included staff management, planning and monitoring call centre performance, streamlining work procedures, handling complaints, and providing training for call centre staff. Willis began the career at SmarTone Telecommunications Holding Limited as Customer Care Supervisor II from 2000 to 2005. Additionally, Willis holds a Master of Business Administration from Royal Road University, earned between 2009 and 2011.