Jessica Chikezie

Jessica Chikezie has extensive work experience in various roles within customer support and service management. Jessica most recently worked at SMG - Service Management Group as an L1 Support. Prior to that, Jessica worked at Bolt, where they held multiple roles including High Priority Specialist, Support Specialist - Social Media SSA, and Customer Support Specialist. Before joining Bolt, they worked at Befinance as a Customer Relationship Specialist. Additionally, Jessica has experience in leadership and support roles at WhoGoHost as a SubUnit Lead - Support and at Jumia Nigeria as a Seller Support Associate. Jessica also worked as a Quality Control Analyst at Mecure Pharmaceutical Ltd. throughout their career. Overall, Jessica's work experience demonstrates their strong interpersonal skills and ability to handle customer inquiries and support needs.

Jessica Chikezie completed their Bachelor of Science degree in Microbiology at Madonna University from 2008 to 2012. Prior to that, they obtained their Senior School Certificate Examination from Early Life Secondary School in Festac, Lagos, from 2004 to 2008. In terms of additional certifications, they have obtained the BCS Certificate in IT from BCS, The Chartered Institute for IT in December 2021. Jessica also holds certifications in Analyzing and Visualizing Data with Microsoft Power BI and SQL from Utiva in September 2020, HTML Fundamentals and SQL from SoloLearn in May 2020 and January 2020 respectively. Additionally, they have completed The Fundamentals of Google Marketing from Google in August 2019. Jessica also holds a certification in Cisco Comptia A+ and Innovation Management from Akure Business School, although the details of when and where they obtained them are not specified. Jessica has also obtained proficiency in Microsoft Office, however the details of the certification are not provided.