Amelia Figg

Amelia Figg is an experienced professional in customer experience management, currently serving as the Head of Customer Experience at SMI since April 2022, focusing on enhancing customer and employee satisfaction while improving processes. Previously, Amelia held the position of Customer Experience Manager at Swift360 from April 2020 to April 2022, where responsibilities included team performance management and maintaining high service standards. From July 2015 to April 2020, Amelia worked at Kelly's Storage, progressing through roles such as Customer Services Coordinator, Business Operations Supervisor, and Business Operations Coordinator, contributing to sales support and operational management. Earlier experience includes serving as a Customer Relationship Manager at Reassured and completing an internship at REED. Amelia holds a degree in Comedy: Writing & Performance from Solent University.