Tal Nagar

Tal Nagar has a comprehensive work experience across various roles and companies. Starting in 2012, Tal served as a Reserves Personnel NCO in the Israeli Defense Forces, overseeing classified Navy units and providing assistance to reserves. In 2014, Tal joined Moked Emun as a Shift Manager, responsible for supervising operations at an emergency call center and coordinating with customers, guards, and emergency services. In 2018, Tal transitioned to Smore, initially as a Customer Support Team Member, before progressing to roles as a Customer Success Analyst and Manager, where they established the Customer Success team and strategy, improved customer satisfaction, engagement, and success metrics, and managed key accounts. Additionally, Tal founded Customer Success Spotlight in 2022. Overall, Tal has demonstrated a strong track record in customer success, operations management, and leadership roles with a focus on delivering exceptional customer experiences.

Tal Nagar completed a Bachelor's degree in Social Work from Tel Aviv University from 2015 to 2018. They then pursued a Master's degree in Conflict Resolution and Negotiations from the same university from 2020 to 2022. In addition to their academic education, Tal obtained several certifications. In July 2022, they completed the "Creating Positive Conversations with Challenging Customers" certification from LinkedIn, as well as the "Customer Retention" certification from the LinkedIn Learning App. In December 2021, Tal also obtained the "B2B Sales Masterclass: People-Focused Selling" certification from Udemy.