Ilka Cruz

Ilka Cruz has over 13 years of experience in the healthcare industry, specializing in team building, business development, revenue cycle processes, HIPAA, and healthcare management. They are currently the Chief Operating Officer at Smrtdo Medical Billing, where they oversee operations and ensure efficiency. Prior to this role, they served as the Site Operations Manager at Smrtdo Medical Billing, focusing on enhancing processes and maintaining client relationships. Ilka also worked as an Operations Manager at Impact Healthcare Solutions, where they led a supervisory team and managed complex systems. Earlier in their career, Ilka held roles as a Medical Billing Supervisor and Specialist at Almori BPO Services, S.A., responsible for collecting payments, handling insurance claims, and providing customer service.

From 2005 to 2009, Ilka Cruz attended the Universidad Iberoamericana de Ciencia y Tecnología. During this time, they pursued a degree in Systems Engineering.