Alexander Goldberg

Alexander Goldberg has extensive experience in customer experience management, currently serving as the Manager of Customer Experience at Snap-on Tools since March 2013. In this role, Alexander focuses on enhancing service levels, contact quality, inbound telesales, and associate safety while overseeing contact center operations. Previously, Alexander worked as a Technical Training Specialist, responsible for creating and delivering engaging training content. Prior to joining Snap-on Tools, Alexander gained customer service experience at Dell as a Customer Service Representative and contributed as a Campus Marketing Representative. Alexander holds a Master of Arts in Communication and Media Studies from Northern Illinois University and a Bachelor's degree in Organizational Communication from Bradley University.