Tatum Van Rooyen

Tatum Van Rooyen has a strong work experience history, starting with their current role as the Head of Operations at SnapScan since November 2022. Prior to this, they worked as an Operations Manager at SmartWage from November 2021 to November 2022.

They also had significant experience at Luno, where they held various roles such as Senior Group Leader from July 2021 to November 2021, Customer Success Group Leader from November 2019 to July 2021, and Customer Success Team Manager from August 2018 to November 2019.

Before joining Luno, Tatum worked at 1Stream as a Service Manager from February 2017 to July 2018 and as a Customer Service Delivery Manager from February 2015 to January 2017. During their time at 1Stream, they focused on improving service delivery objectives, implementing KPIs, and establishing regular feedback loops with clients.

Prior to that, Tatum was the Retention and Credit Control Manager at bOnline Limited from December 2013 to February 2015, where they successfully decreased the cancellation rate and improved debt collection.

They also worked at FRANK.NET as a Customer Retention Specialist from March 2012 to December 2013, where they developed and ran a motivational program for the Retention Team and received awards for their performance.

Tatum's earliest work experience was at Old Mutual Investment Group, where they worked as a Customer Retention Consultant from January 2011 to February 2012. Here, they achieved customer experience awards and successfully retained customers, collected outstanding debt, and achieved collection targets.

Lastly, Tatum started their career at Personalized Debt Solutions as an Administrator from February 2010 to December 2010, where they handled general office administration, accounts receivable, and liaised with support staff and PDAs.

Overall, Tatum Van Rooyen has a comprehensive background in operations, customer success, service delivery, and retention roles, showcasing their expertise in managing and improving various aspects of business operations.

Tatum Van Rooyen began their education at Intec College, where they obtained their Matric degree in 2005. Following this, they attended ITBC in 2011 and 2012, earning a Certificate in Technical Support Analyst. Tatum then pursued their Bachelor of Business Administration (BBA) degree at the University of South Africa/Universiteit van Suid-Afrika from 2012 to 2017, focusing on Business Administration, Management, and Operations. Their educational journey continued as they pursued a BCom Honours degree in Business/Managerial Economics at the same university from 2019 to 2020.