Ed Russ

Ed Russ currently serves as Client Experience Manager at Sobieski Mechanical & Fire Protection since March 2021, overseeing high-volume accounts, customer experience, and reputation management. Previously, Ed was Call Center Manager, where responsibilities included managing a team of over 30 technicians, 5 dispatchers, and 10 customer service representatives, while focusing on customer satisfaction and employee development. From June 1999 to April 2020, Ed worked at Enterprise Rent-A-Car, serving as Replacement Sales Supervisor and Account Supervisor, where significant accomplishments included raising program usage by over 50% and improving customer satisfaction metrics. Ed holds a Bachelor's Degree in Philosophy from the University of Florida, earned between 1991 and 1998.