Timo Mutta

Timo Mutta has a diverse range of work experience in the IT industry. Timo started their career at Elan IT as an On-Site Support Engineer, providing hands-on support for Windows Terminal and mobile phone-related incidents and requests. Timo later became an Executive On-Site Support Engineer, offering specialized user care services for executive board members.

In 2008, Timo joined Atos, where they held several roles over the years. Timo began as a Second Level Service Desk Agent and then progressed to become a Global Process Expert. In this role, they were responsible for creating, updating, and improving service desk processes. Timo also handled escalations from customers and supported problem management and continuous improvement efforts.

Timo then advanced to the position of Global Process Manager, overseeing the Service Desk processes for a global customer. Timo ensured the smooth operation of the Service Desk's global problem management and continuous improvement initiatives. Additionally, they provided communication and coordination support to the Technical Service Manager and Service Desk Manager.

As a Global Tower Service Manager, Timo was accountable for delivering services in agreed levels for a global customer with over 50,000 recipients. Timo excelled in communicating and collaborating with various stakeholders, including service managers, delivery managers, and customer IT responsible individuals.

In their role as Business Service Manager, Timo managed the User Care business service (Service Desk) for a global customer with more than 60,000 end-users worldwide. Timo focused on delivering high-quality support within the SIAM model and maintained close collaboration with ecosystem service providers.

Timo's next position at Atos was as a SIAM Incident Management Process Owner. Timo owned the end-to-end Incident Management process for a large-scale customer account operating in a multi-supplier environment. Timo ensured process adherence, meeting service level agreements, and driving continuous improvements in incident management.

Most recently, Timo joined Sofigate as a Project Manager, working on network connectivity projects for the ramp-up of new wellbeing services for a county organization. Their responsibilities included collaborating with network and service providers, ensuring the smooth operation of connectivity services, and supporting workstation and output device rollouts.

Overall, Timo has gained extensive experience in various IT roles, demonstrating proficiency in project management, incident management, problem management, service delivery, and process improvement.

Timo Mutta attended Turun Ammatti-instituutti from 1997 to 2000, where they obtained a Tietoliikenteen perustutkinto degree in Information Technology. In addition to their formal education, Timo has also completed several certifications. These include the Certified Business Technology Transformation Practitioner from the Business Technology Forum, obtained in November 2022; the PRINCE2® Foundation Certification Training from PeopleCert, obtained in March 2022; the AWS Business professional accreditation and AWS Partner: Cloud Economics Accreditation from Amazon Web Services (AWS), both obtained in September 2021. Timo has also obtained a Business Technology Standard Green Card, but the details regarding the institution and date of acquisition are not specified. Furthermore, there is a mention of an ITIL V3 Foundation certification, but no information about the institution or acquisition date is provided.