Pamela Alvarez

Pamela Alvarez is an experienced IT professional with a comprehensive background in technical support and helpdesk services. Since January 2011, Pamela has served as a Senior Helpdesk Technician at Software AG, where responsibilities include resolving technical issues and providing exceptional customer support. Prior to this role, Pamela worked as an IT Support Specialist at IDS Scheer from 2003 to 2010, gaining valuable expertise in information technology support and troubleshooting.