Sonia Alonzo

Sonia Alonzo is a skilled professional with a diverse background in customer service and support within the medical device industry. Currently serving as a Medical Device Incident Report Technician at Johnson & Johnson since August 2023, Sonia facilitates product complaint processing while maintaining superior customer support. Previously contracted with Solugenix for Mentor Worldwide as a Customer Service Representative, responsibilities included managing government contracts, conducting data analysis for rebate management, and ensuring data security. Sonia’s experience also encompasses leadership roles at Titan Shops, where oversight of social media campaigns and customer service operations were key, along with experience as a Teacher’s Assistant and Academic Tutor. Educational qualifications include a Bachelor of Science in Child and Adolescent Development from California State University, Fullerton, and a Google Analytics Certification from Coursera.