Rafael Madeira

Rafael Madeira has an extensive work experience in the field of Salesforce and CRM implementation and management. Rafael is currently working as a Salesforce Delivery Manager at S4G Consulting since March 2023. Prior to this, they worked as a Salesforce Senior Manager at Accenture from October 2021 to January 2023. Before that, they worked as a Salesforce Delivery Manager at everis from March 2021 to October 2021.

Rafael also has experience working as a Salesforce Project Delivery Manager at Cognizant from July 2019 to March 2021 and as a Salesforce Project Manager at Accenture from July 2017 to June 2019. Rafael worked as a Senior Consultant at Deloitte from June 2015 to June 2017 and at Avanxo from October 2014 to June 2015.

Earlier in their career, Rafael worked as a CRM Consultant at Universidade Veiga de Almeida from February 2014 to October 2014 and as a CRM Consultant at Aggreko from March 2012 to February 2014. Rafael also has experience as a CRM Product Manager at Netcenter Informatica LTDA from January 2010 to April 2012.

Throughout their career, Rafael has gained expertise in managing complex Salesforce projects, implementing best practices like Agile, Scrum, and DevOps, and delivering successful outcomes for various companies in Europe. Rafael has also demonstrated their skills in CRM functional implementation, process improvement, data analysis, and market management.

Rafael Madeira's education history includes several degrees and certifications.

In terms of formal education, Rafael first attended Uni Bennett from 2006 to 2008, where they obtained a Bachelor of Technology (B.Tech.) degree in System Analysis. Later, from 2012 to 2014, they studied Marketing at UniCesumar, earning a degree in Business Management. In 2016 to 2017, they pursued an MBA in Digital Midia Marketing at ESPM Escola Superior de Propaganda e Marketing, focusing on Marketing Management. Most recently, Rafael completed an Executive MBA in Business Management at TECH Technological University in 2021.

In terms of certifications, Rafael has obtained various credentials. Notably, they are a Salesforce Certified Administrator and a Salesforce Certified Platform App Builder, both earned in 2020. Rafael has also obtained several certifications from CertiProf, such as Business Intelligence Foundation Professional Cerification (BIFPC) in 2023, Kanban Foundation (KIKF) in 2020, Design Thinking Professional Certificate in 2019, Scrum Foundation Professional Certificate (SFPC) in 2019, and DevOps Essentials Professional Certificate (DEPC) in 2018. Additionally, Rafael holds certifications in Einstein Prediction Builder Accredited Professional from Salesforce in 2023, Six Sigma White Belt from The Council for Six Sigma Certification (CSSC) in 2023, Copado Certified Administrator from Copado in 2020, Agile Scrum Foundation from EXIN your ICT competence partner in 2018, Professional Scrum Master I (PSM I) from Scrum.org in 2018, PRINCE2 Foundation from AXELOS Global Best Practice in 2017, COBIT 5 Foundation from APMG International in 2016, Cloud Open Exam from Cloud-Institute in 2015, ITIL Foundation from APMG-International in 2015, and Flosum Certified Professional from Flosum in 2020.

Looking towards the future, Rafael has plans to pursue further education. Rafael is scheduled to complete a Master in Artificial Intelligence & Deep Learning at INESEM Business School in 2023-2024 and a Máster en IA e Innovación at Founderz in 2023-2024.